ENGWE EP-2 Pro Folding Electric Bike 120km 25km/h

Best Price Guarantee

At Holaty.com you always pay the lowest price thanks to our money-back guarantee!

Whether bike, spare part, accessory  If you see the same product cheaper at another Europe retailer within four weeks of the date of purchase, you will get the overpaid money back! You can be sure of always paying the lowest price.

Means: We guarantee that the price you pay is the cheapest among all Europe dealers  or that our price will be adjusted to the lowest on the market.

MONEY BACK GUARANTEE AFTER PURCHASE

If you see the product cheaper at another retailer in Europe  within four weeks of purchase, contact service@holaty.com.

You show us the valid reference offer and you get back the overpaid money from us or receive a voucher for the amount - just as you like.

MONEY BACK GUARANTEE BEFORE PURCHASING

The same applies if you see a lower reference price BEFORE you buy from us.

Show us what the competitor is offering and we'll instantly match our price for you before you buy!

The following applies to orders in the online shop: Send us the full link of the competitor and the price there (plus shipping costs) and we will make you an offer.

PLEASE CONSIDER THE FOLLOWING NOTES:

All forms of leasing and the "all-round carefree package" from easybikefinance are excluded.

The competing offer must be current . The temporal definition of "current" is three calendar days.

The item must be available . It must be clear from the competing offer that the supplier could deliver the item to the customer within the next four weeks.

All additional costs (shipping costs, assembly costs, PayPal fees, etc.) must be taken into account.

Manufacturer, type, model, model year, size, color and equipment must match our offer .

Comparable competitors are those that conduct their business in Lithuania under Lithuania law.

Auction sites such as eBay (including eBay classifieds) are excluded from our money-back guarantee.

Please note that price alert vouchers (as part of the "money-back guarantee") cannot be combined with other promotions and discounts (e.g. newsletter voucher code ).

Please note: the refund will be paid through PayPal account

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

WARRANTY COVERAGE

One of the following conditions does NOT qualify for warranty:

1. Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2. Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3. Failure caused by improper use or storage by the user, or accident.
4. No warranty card, or warranty card inconsistent with the bicycle.
5. Vulnerable parts and consumables do not enjoy guarantees for repair, replacement or compensation of fault products, including brake seat bags, plastic parts, spokes, rims, brake cables, surface scratches, etc.
6. The cost of repairing in other repair shops without the consent of the special maintenance organization.
7. Slight scratches or damage to the outer shell caused by the logistics transportation of the accessories are not warranted.
8. Scratched or broken lead fittings are not warranted.

Contact us:service@holaty.com

Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.